Seeing Double Debits? You’re Not Alone.
If you’re a new debt review client and noticed that you’re seeing double debits from your bank account, you’re not alone. This can be a bit stressful but nothing to worry about. . Here’s why it happens and how to fix it: .
Understanding the Double Debits Dilemma
So why are you seeing double debits? This usually happens when we’ve negotiated with your creditors to cancel your current debit orders as part of your debt review application. However, the creditor does not process our request in time.
What Should You Do Next?
First and foremost, take a deep breath—there’s a solution to this. Here’s what you should do:
1. Contact Your Debt Counsellor:
First things first, reach out to your debt counsellor for assistance in identifying the issue and getting guidance on the next steps.
2. Contact Your Bank:
If you suspect the problem originates from your bank, get in touch with them. Explain the situation and request an investigation into the matter.
3. Keep Records:
It’s vital to maintain records of all your payments and transactions, including those pesky double debits. This will assist in tracking the issue and ensuring any overpayments are refunded.
4. Be Patient:
Resolving the problem might take a bit of time, but patience is key. Regularly follow up with your debt counsellor or bank to ensure a swift resolution.
How to Avoid Double Debits Under Debt Review
No one wants to be double debited, especially during these challenging times. To prevent this, one of the first steps when starting your debt review journey is to open a new bank account at a different bank. Shift your salary and necessary debit orders to this account and accept the debit order mandate from your debt counsellor. This streamlined approach will minimise fraudulent debit orders and reduce the risk of double debits.
Speaking of Creditors: Here’s What To Do When They Come Calling
When creditors reach out to you directly during debt counselling, it can be stressful, but there’s no need to panic. Simply inform them about your debt counselling status and share your debt counsellor’s details for direct communication. Keep meticulous records of these interactions, consult your debt counsellor before agreeing to any payment arrangements, and report any harassment to your debt counsellor. Legally, creditors should communicate with your debt counsellor, but exceptions might occur when they are unaware of your counselling status or when dealing with a debt outside your counselling plan. If contacted persistently, provide your debt counsellor’s information for direct contact.
Relax, Don’t Panic – We’ve Got You
As South Africa’s leading debt counselling firm, we’re committed to ensuring your debt review journey is as smooth as possible. If you ever feel uncomfortable about any aspect of the debt review process, please don’t hesitate to contact us. We’re here to help you on your path to financial freedom. Just remember, your commitment to the process, timely payments, and trust in us are essential.
