How does debt review work?

how Debt Review works


Six simple steps


Submit your details to us via our online contact form and one of our consultants will call you back within 24 hours. We are SA’s leading debt counselling company. You are at the right place.


Your NDA consultant will go through your income and expenses and determine whether you are over-indebted (when your expenses exceed your income and you are struggling to make your debt repayments on time). If this is the case, you qualify for debt review.

Should you wish to go forward with the process, you will fill out a form 16 (which will contain all your personal information, income, expenses, debt repayments etc.)

Please note: You don’t have to physically visit our offices. Your entire enquiry and application can be done telephonically and on-line.


We will then notify all of your credit providers and the credit bureaus that you have applied for debt review with NDA. Your credit providers won’t be able to take legal action against you for 60 working days from receipt of this notification (called a 17.1).

NDA will also request COB’s (certificates of balances) on all your accounts. This will give an indication of your remaining term, your outstanding balances, interest rates etc.


Once we get your COB’s from your creditors we now use all the information to draft a reasonable repayment proposal that will suit your budget – and this will then be sent to your creditors.


NDA will now negotiate with your credit providers to have your monthly installments and interest rates reduced, have your repayment terms lengthened – and ultimately ensure that your new repayment plan makes more money available for your everyday living expenses.


Our specialist attorneys will apply to the magistrates court to have your new debt repayment plan declared a court order that is legally binding. Your debt counsellor will be the applicant on your behalf, so you won’t have to appear in court.

Process completed

All you have to do is regularly pay your new, monthly consolidated lower debt repayment. Your creditors may not harass you and your assets will be safe from repossession. You can start on your journey to financial freedom.

Remember, you don’t have find a lump sum of extra cash to cover your debt counselling fees. All service fees are included in the restructured payment plan.

How it works

Useful information

Payment distribution agency

A payment distribution agency (PDA) will distribute your monthly payments to all of your credit providers. We’ll monitor these to make sure everything remains smoothly on track and provide you with monthly aftercare, such as financial advice and budgeting guidance.

Debt repayment plan?

You don’t need to worry about paying for our debt counselling fees, as these will be included in your reorganised debt repayment plan and come out of your new lower monthly payment.

Clearance certificate for credit record?

Once you’ve settled all of your debts, NDA will issue you with a clearance certificate and instruct the credit bureaus to remove the debt review status from your credit record. There you have it – DEBT FREE!